Retiring at the lake, the Silvari’s wanted to replace their cottage with something newer, larger and that wasn’t going to require yearly re-leveling.
In September 2014 the Postech Screw Piles Winnipeg crew ventured out to the Lac Du Bonnet area to install a screw pile foundation for the new mobile home / cottage that would be delivered within a few weeks.
The building site had a sharp slope with one row of piles being a foot or so from grade and the other six feet. Postech’s versatile piling equipment was able to access the site and perform the installation without issue.
Each of the piles were installed perfectly but the crew left without setting the final height of the adjustable adapters with the laser level. This was unacceptable because the customer deserved a foundation that was perfectly level and ready for their mobile home delivery. The customer was willing to take a 6 foot level and spend an hour to get the adapters as level as he could but we refused his offer and the crew made a special trip with their laser level to make it right.
Postech Screw Piles Winnipeg is proud to earn many 10 out of 10 feedback scores from its customers and a long list of testimonials. Yes, the overwhelming majority of our customers experience zero issues and the job is done 100% the first time. However, we are especially proud of the 10 out of 10’s we earn by making things right even if it means spending the money and time to return to an out of town project to complete a simple 15 minute task.
“Your customer service is second to none! We have never dealt with anyone that provides better customer service than Stan. He is so friendly and can be counted on. That goes a long way. Keep up what you are doing and you will forever be successful. Thanks!” – The Silvari’s
Postech Screw Piles Winnipeg strives to deliver a perfect customer experience each and every time but being humans in an imperfect world, we don’t always meet our goal on the first try. However, we continually make changes to our business system and processes based on the lessons we learn in the field and from the valued feedback we receive from customers. We own mistakes and oversights and make it right.
If you have a building project and want a foundation that is installed by professionals who stand behind their work, contact Stan Higgins at 204.793.0653 or visit http://www.screwpiling.ca.