Going into our 4th year, Postech Manitoba and Kenora got an opportunity to put our money where our mouth is regarding our 7 year performance guarantee.
Some companies might try to hide the fact that their product performance hasn’t been flawless but we are proud to share a story about a recent screw pile failure in our customers’ own words:
“We could not be happier or more pleased with the service we have received from your company. Given how rocky and wet the soil conditions are at our cottage we knew it would be a challenge to get screw piles down any great depth when we originally had you install them in 2013 under our screen-room. When all four piles made it down 6 feet or more we thought we were home free. As it turned out we were not and the screen-room was raised by the frost this past winter. Your reaction to this news was nothing short of exemplary. Your immediate offer of multiple possible solutions including the option of a full refund confirmed for us just what a class act you and your company are. We chose to have you reinstall each of the piles after taking a long carbide rock bit to the holes in the hope of getting deeper. Your crew worked hard to get the piles down further than they were before, spending about 2 hours on each pile and I believe that all the piles are now 7 feet plus down. Your crew were also very careful not to create any more collateral damage then necessary to complete the task. We are very grateful to you and your guys for all your effort and perseverance given a very difficult situation.
Jim and Susan Shannon, Steep Rock, MB”
Don’t get us wrong by any means, the overwhelming majority of our customers experience zero performance issues. But reality is that we don’t live in a perfect world and Manitoba is especially known for extreme weather and soil conditions; although very rare, this likely won’t be the last time we have to honour our guarantee against frost heaving.